What is one responsibility of an insurance adjuster after a claim is filed?

Remaining in communication with the policyholder is a crucial responsibility of an insurance adjuster after a claim is filed. This ongoing communication helps to clarify any questions that may arise during the claims process and ensures that the policyholder is kept informed about the status of their claim. Providing updates, gathering additional information if necessary, and being accessible for any inquiries demonstrates the adjuster's commitment to customer service and helps to build trust between the insurer and the insured.

This communication is not just about updating the policyholder; it also gives the adjuster vital insights into the claim, including any concerns the policyholder might have. Such interactions can result in a smoother claims process and can facilitate the gather of necessary documentation or evidence required to evaluate the claim accurately.

The other aspects of the claims process, like denying claims or settling them immediately, are also important but occur later in the overall claims handling process and do not emphasize the relationship and communication aspect that is essential after a claim is opened. Starting the investigation without contacting the policyholder may lead to misunderstandings and a lack of trust, which can complicate the process.