What is one responsibility of an adjuster when handling a claim?

An adjuster plays a crucial role in the claims process, and one of the primary responsibilities is to conduct a thorough investigation of the claim. This involves gathering all relevant information, such as evidence of the loss, witness statements, and documentation supporting the claim. By performing a detailed investigation, the adjuster can provide an accurate assessment of the situation and determine the validity of the claim. This thoroughness helps ensure that any decisions made about the claim are well-informed and grounded in the facts of the case, which is essential for fair and responsible claims handling.

In contrast, merely approving or denying claims without adequate investigation would compromise the integrity of the claims process. Likewise, settling claims without verification could lead to unjust outcomes and potentially fraudulent claims being paid. Additionally, limiting an adjuster's role to only providing estimates for repairs does not encompass their full responsibilities, which include a broader analysis of the claim's circumstances and supporting documentation.